Provide basic technical and/or administrative problem resolution to end-users (Inmates) through email and/or fax communication related to Securus JPay systems, applications and products. This includes but is not limited to research and responding to inmate complaint forms, general customer inquiries, etc. Responsible for accurately generating and documenting tickets within the ticket tracking system and providing customer responses to inquiries within measured time frames.
Knowledge, Skills, and Abilities:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.
May be required to lift up to 25 pounds.
It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.