Securus Technologies

  • Implementation Consultant Specialist, XJail

    Job Locations US-TX-Carrollton
    Job ID
    # of Openings
  • Overview

    Job Purpose:

    This is a customer facing position responsible for managing escalated customer issues and customer upgrades.  


    Essential Duties:

    • Responsible for planning, coordinating and delivering/resolving escalated issues within scope & a timely manner.
    • Detailed product knowledge of PS software.
    • Provide business analyst consulting
    • Ability to communicate with customer and internal teams to resolve technical issues
    • Communicates effectively with all levels within the organization and the customer.
    • Responsible for reporting items to management and executive teams.
    • Responsible for communicating regularly with customers on issues.
    • Clearly understands the needs and business objectives of the customer.
    • Assist project managers as needed.
    • Must be able to travel 40% of the time.
    • Other duties as assigned.
    • Works with limited supervision

    Knowledge, Skills, and Abilities: 

    • Must have professional communication skills, both verbal and written.
    • Must be well versed in business etiquette.
    • Needs to be proficient in completing site surveys, and pre-implementation tasks, as assigned.
    • Technically competent with add-on third party devices.
    • Ethical practices and behavior in software project implementations.
    • Proven skills in communicating within all levels of the organization(s).
    • Computer literate in Microsoft products; i.e., Project, Word, Excel, Outlook
    • Excellent presentation skills.
    • Strong analytical and problem solving skills.
    • Leadership skills that exercise sound judgment and discretion.
    • Experience working in a public safety environment.
    • Effective communication through remote workshops.
    • Ability to use remote access technology.


    Minimum Qualifications:

    • Experience in public safety or software industries.
    • 5+ years managing projects software implementation projects

    Preferred Qualifications:

    • Bachelor’s degree or equivalent work experience.
    • Experienced with support communications.

    Physical Requirements:

    Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds. 



    It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.


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