Securus Technologies

  • Business Systems Analyst

    Job Locations US-TX-Carrollton
    Job ID
    # of Openings
    Architecture and Engineering
  • Overview

    Job Purpose:

    Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with the business strategies. Performs acceptance testing on the software or coordinate a testing environment.


    Essential Duties:

    • Perform Business Systems Analyst functions on assigned projects
    • Initiatives
    • Major Projects
    • Continuous Business Improvement Requests.
    • Provide appropriate documentation of all meetings and decisions
    • Work directly with IT management and project management to ensure timelines are met and process and procedures are followed
    • Enable Business Owner Project Leads to be successful by providing guidance, support and tools.
    • Adhere to the Product Development/SDLC process where indicated.
    • Act as a liaison between business owners and IT to ensure mutual understanding of requirements and specifications
    • Business Requirements Document
    • Gathering requirements, interviewing stakeholders and business owners, documenting requirements, conducting requirement reviews, updating requirements, and gaining approvals from stakeholders
    • Business Process Flows
    • User Process Flows
    • Use Cases
    • Success Criteria
    • Analyzing Organizational and Cross Functional Impacts
    • Writing Epics
    • Writing User Stories & Scenarios
    • Create, update, and manage through the process
    • Discovering and Documenting Acceptance Criteria
    • Facilitate JAD Sessions – Joint Application Design/Development
    • Acceptance Testing
    • After code is developed, the BSA would pass or reject the User Story / functionality based on acceptance criteria in the story prior to being sent to QA
    • Provide Development Support & Clarity throughout SDLC process
    • Support QA through the testing process
    • functional, integration testing, and regression
    • Reviewing Wireframes
    • In some cases, building low / med fidelity wireframes
    • Drive Backlog Grooming & User Story Estimations (Points)
    • Conducts Defect Triage & Works with the business owners to prioritize defects
    • Become the Subject Matter Expert (SME) with assigned projects
    • Ability to evolve into knowing the product end to end; including both business and technical aspects
    • Build and distribute internal project release notes such as the Project Release Review Summary (PRR)
    • Coordinate UAT with business owners
    • After code is tested in QA, the BSA coordinates User Acceptance Testing with the business owners
    • Performs duties/projects as assigned.

    Knowledge, Skills, and Abilities:

    • Strong people management skills
    • Strong interpersonal communication skills
    • Strong problem solving and troubleshooting skills
    • An eagerness to mentor other associates related to the project at hand
    • Strong analytical and problem solving skills
    • Able to develop and use structured approaches to identify root causes and recommend resolutions
    • Can present results in a meaningful terms
    • Solid Business & Technical Acumen
    • Proficient in MS Visio, MS Word, MS PowerPoint
    • Proficient in both Waterfall and Agile methodologies
    • Must be user focused with high customer satisfaction goals
    • Aptitude for business and technology


    Minimum Qualifications:

    • 4+ years previous business analyst experience (or related experience) in a Software development environment
    • Experience with developing/documenting business requirements, functional specifications and process
    • Experience in developing use case documentation, business process flows, logic flows, and sequence diagrams

    Preferred Qualifications:

    • 1+ years in the inmate telecommunications industry preferred
    • CBAP (Certified Business Analyst Professional) Certification
    • CSM (Certified Scrum Master) Certification
    • CPO (Certified Product Owner) Certification
    • Experience with Axure Software
    • Experience with Jira (or similar software)

    Physical Requirements:

    Standing, sitting, walking, speaking, listening, typing, using peripheral computer tools.



    It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.




    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed