Securus Technologies

  • Communications Analyst I

    Job Locations US-MO-Jefferson City
    Job ID
    2018-1933
    # of Openings
    6
  • Overview

    This is entry-level work examining and analyzing calls for a state agency. Pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area. 

    Responsibilities

    This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.

    • Review calls from agency and meet targeted call minute requirements.
    • Be knowledgeable and able to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate to assigned Investigative Analyst.
    • Examine and analyze a variety of call recordings and escalating intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
    • Examine and analyze a variety of call recordings and escalating intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and Suicide.
    • Immediate notification to Investigative Analyst and/or Other Guarded Exchange senior staff to include but not limited to: eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and ANY staff sexual contact.
    • Exercises independence in performance of responsibilities and work towards targeted goals.
    • Performs other related work as assigned.

    Qualifications

    Competencies

     

    • Ability to multitask.
    • Computer literate, specifically in Microsoft Office and Google Drive.
    • Communication skills – written and verbal
    • Must type a minimum of 30 words per minute.
    • Excellent attendance record.
    • Detail oriented with specific emphasis on listening skills.
    • Must be able to pass and maintain a background check administered by the Missouri Department of Corrections.
    • Mandatory confidentiality relating to work performed.
    • Fluency in a second language given preferential consideration.
    • Ability to work in a secured team environment.
    • Must be able to pass a pre-placement drug screen.

    Minimum Qualifications

    • High School Diploma

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed