Handles incoming customer calls, emails and faxes related to Securus systems, applications and products which includes but is not limited to Securus Call Platform (SCP) user interface questions. Responsible for providing detailed initial troubleshooting and problem resolution on basic features & functionality of Securus User-Interfaces, applications, third party systems along with supporting general customer inquiries. Responsible for accurately gathering information, generating and documenting tickets within the ticket tracking system and providing customer responses to inquiries within the defined/measured time frames.
Knowledge, Skills, and Abilities:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.
It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.