Securus Technologies

  • Security & System Administrator II

    Job Locations US-TX-Carrollton
    Job ID
    # of Openings
    Computer and Mathematics
  • Overview

    Job Purpose:


    Responsible for administering and maintaining the IT corporate backup environment. Responsibilities include maintaining hardware, operating systems, Netbackup application, software upgrades, security patches and virus protection.  Maintain and troubleshoot high availability systems and must be able to develop and write systems documentation.


    Essential Duties:

    • Provide end to end support for IVR related applications by administering configuration changes within the Prophecy Commander
    • Manage Prophecy and Nuance platform applications running on CentOS 6.8+  
    • Linux servers. This in include stopping/restarting Prophecy and Nuance by using Linux commands.
    • Examine and maintain PowerShell / Scripting / Salt Automation scripts 
    • Maintain and configure Application Pool configuration settings for platform applications 
    • Understand the functional aspects of VMware and have the aptitude to understand configuration and management processes related to VMWare.
    • Analyze Wireshark traces in order to resolve VOIP application and network issues
    • Examine and manage Microsoft Windows processes


    Knowledge, Skills, and Abilities:

    • Skilled in using third party tools to perform VOIP call tracing
    • Ability to exercise sound judgment in making critical decisions.
    • Skill in managing one’s own time and the time of others.
    • Ability to handle difficult and stressful situations with professional composure.
    • Ability to communicate effectively in both oral and written form.
    • Must be able to work a rotating schedule including weekends and evenings.


    Minimum Qualifications:

    • High school diploma or GED
    • 2 years’ experience working as a system or network administrator
    • 2 years’ experience working with backup software, tape media and disk-based backup software.
    • 2 years’ experience building Enterprise Class Server Systems


    Preferred Qualifications:

    • Experience with the following:Hardware/software troubleshooting and network diagnostic skills are essential.
    • VoIP Telephony
    • Wireshark Tracing
    • Voxeo Prophecy Platform installation and configuration
    • Nuance installation and configuration
    • Microsoft Speech Recognition installation and configuration


    Physical Requirements:

    Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds.


    It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.


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