Securus Technologies

  • Application Administrator II

    Job Locations US-CO-Denver
    Job ID
    2018-1845
    # of Openings
    1
    Category
    Computer and Mathematics
  • Overview

    Responsible for administering and maintaining the IT corporate backup environment. Responsibilities include maintaining hardware, operating systems, Netbackup application, software upgrades, security patches and virus protection.  Critical duties also include documenting and communicating backup evidence for organization and compliance reasons.  This person has the experience working with enterprise network platforms such as Windows 2003/2008 and exposure to Enterprise Linux Operating Systems.  Capable of managing multiple tape libraries and disk-based backup appliances.  Able to design and coordinate the installation of enterprise class systems, hardware and associated equipment in an enterprise Data Center environment.  Maintain and troubleshoot high availability systems and must be able to develop and write systems documentation.  This job may require evening and weekend work in response to needs of the system being supported.

    Responsibilities

    • Provide end to end support for IVR related applications by administering configuration changes within the Prophecy Commander
    • Manage Prophecy and Nuance platform applications running on CentOS 6.8+  Linux servers. This in include stopping/restarting Prophecy and Nuance by using Linux commands.
    • Examine and maintain the CruiseControl integration tool by using PowerShell/Scripting languages  
    • Maintain and configure Application Pool configuration settings for platform applications 
    • Knowledge of Web Services
    • Wireshark traces in order to resolve VOIP application and network issues
    • Examine and manage Microsoft Windows processes
    • Sets up administrator and service accounts
    • Configure IIS related processes
    • Provide application performance tuning
    • Analyze system errors and work with operations and related business units to correct and/or assist in problem resolution

    Knowlegde/ Skills

    • Skilled in using third party tools to perform VOIP call tracing
    • Ability to exercise sound judgment in making critical decisions.
    • Skill in managing one’s own time and the time of others.
    • Ability to handle difficult and stressful situations with professional composure.
    • Ability to communicate effectively in both oral and written form.
    • Knowledge of Apache Tomcat, and Microsoft IIS a plus.

    Qualifications

    Minimum Qualifications

    • 4+ years of Application Support experience

    Preferred Qualifications

    • Associate or Bachelor’s degree
    • Experience working as a system or network administrator
    • Experience working with backup software, tape media and disk-based backup software.
    • Experience building Enterprise Class Server Systems
    • Must be able to work a rotating schedule including weekends and evenings.
    • Strong hardware/software troubleshooting and network diagnostic skills are essential.
    • VoIP Telephony
    • Wireshark Tracing
    • Voxeo Prophecy Platform installation and configuration
    • Nuance installation and configuration
    • Microsoft Speech Recognition installation and configuration

     

    Physical Requirements:

    Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds.

     

    It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

     

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