Handles all incoming customer calls, emails, and Offender Kites / Forms received via CCE through a ticket tracking system. Provides basic level 1 troubleshooting assistance. Responsible for accurately generating and documenting tickets within the ticketing system and providing customers with periodic status, feedback and proper closure.
Knowledge, Skills, and Abilities:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.
It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.