The role of the Client Manager (CM) is to develop a trusted advisor relationship with key account influencers, key decision makers, stakeholders and executive sponsors for an assigned area of existing and new accounts. The CM will establish themselves as the first point of contact for managing the day-to-day service needs of their assigned area. They will seek to Improve customer loyalty as measured primarily by account renewals, increased product utilization and Customer Satisfaction scores including Net Promoter.
Principal Accountabilities or Duties:
Requires a self-motivated, well organized individual with polished communication skills and an ability to work effectively, both independently and in a team environment. This is a multi-faceted position requiring the ability to utilize account and relationship management experience to align with the customer and have the ability to build strong professional relationships, through value delivery reinforcement and persuasion. The individual must be highly structured, process driven with the attention to detail. This position requires a high level of business acumen and professionalism.
Knowledge, Skills and Abilities:
Education and Experience Qualifications:
It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.