Satellite Tracking of People LLC (STOP) has a unique opportunity for a full-time Manager of Software Support Engineering who will be responsible for overseeing all aspects of STOP’s application environments and platforms, most specifically production. This direct hire position is in our Houston, TX offices and will report directly to the Vice President of Software Systems.
Responsible for ensuring the application environments are optimally configured and tuned, that any changes that are to be deployed are minimally invasive, that customer’s expectations and SLAs are met for up time, and that overall system health is monitored and maintained. This includes the ability to work with software development and quality engineering (QE) organizations to properly vet changes before they are promoted to production to evaluate any risks associated with their promotion.
Managerially, the position will lead a team which maintains application systems, code deployments, scheduling crons, and works with our development operations (DevOps) team to coordinate and provide input to the development of custom Perl scripts and other automated code and system deployments.
First and foremost we need an individual who is passionate about leading and whose primary mission is to manage the performance and stability of our production application infrastructure. To accomplish this goal the candidate will need to have the requisite engineering background and experience that allows them to gain insight into how system is architected and operates. This background will also allow them to quickly triage, diagnose and resolve issues thereby minimizing impact to the customer.
Knowledge, Skills, and Abilities:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.
It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.