Securus Technologies

  • Remote Service Administrator I - Genesee

    Job Locations US-MI-Flint
    Job ID
    2018-1738
    # of Openings
    1
  • Overview

    Job Purpose:

     

    The Remote Service Administrator is responsible for providing services to specific customers as outlined in the customer contract for services. Responsible for monitoring equipment installation/service/removal and accurate data entry into VeriTracks as well as enrollee communication to maintain services. Responsible for maintaining adequate inventories of monitoring equipment and all parts needed for installation and ongoing maintenance. 

     

    The key challenge to this position is balancing all tasks while maintaining services within the contracted time-frames. This is accomplished with strong prioritizing skills and the efficient execution of tasks. Effective communication with all involved in the monitoring process will greatly assist in a successful completion of all job related responsibilities.

    Responsibilities

    Essential Duties:

    • Responsible for providing services to specific customers as outlined in the customer contract for services.
    • Monitors equipment installation/service/removal as well as enrollee communication to maintain services.
    • Install, service, remove monitoring devices within the time-frame outlined in the contract for services
    • Clean and sanitize all returned equipment prior to the next installation
    • Provide all additional services as outlined in the contract for services
    • Maintain a positive professional relationship with all involved agency staff
    • Maintain a professional relationship with all enrollees’ specifically providing the required services as outlined in the agency contract for services
    • Maintain a professional relationship with all STOP staff and STOP contracted labor
    • Other duties as assigned

    Qualifications

    Knowledge, Skills, and Abilities:

    • Solid organizational and time-management skills
    • Strong communications skills
    • Strong interpersonal skills and an attention to detail.
    • Intermediate computer skills.

     

    Minimum Qualifications:

    • High School Diploma/GED
    • Current State Driver License

     

    Preferred Qualifications:

    • Prior experience working with correctional population a plus

     

    Physical Requirements:

    Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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