Securus Technologies

  • Account Manager I

    Job Locations US-NM-Albuquerque
    Job ID
    2018-1734
    # of Openings
    1
  • Overview

    Job Purpose:

     

    Responsibilities include developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. Accounts managers will be the liaison between customers and internal Guarded Exchange, Securus and contracted teams to ensure the timely and successful delivery of our solutions according to customer needs.

    Responsibilities

    Essential Duties:

    • Operate as the lead point of contact for any and all matters specific to State Entity.
    • Build and maintain strong, long-lasting customer relationships.
    • Develop a trusted advisor relationship with key customer contacts.
    • Ensure the timely and successful delivery of our solutions according to the State Entity’s needs and objectives.
    • Communicate clearly the progress of monthly/quarterly initiatives to the State Entity.
    • Forecast and track key account metrics.
    • Identify and grow opportunities within the State territory.
    • Assist with high severity requests or issue escalations as needed
    • Perform duties as the On-Site Investigative Administrator
    • Perform duties as the Wireless Containment Systems Analyst.

    Qualifications

    Knowledge, Skills, and Abilities:

    • Proven ability to manage multiple projects at a time while paying strict attention to detail
    • Excellent listening, negotiation and presentation skills
    • Excellent verbal and written communications skills
    • Basic knowledge of computer equipment.
    • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
    • Methods and techniques for basic report preparation and writing.
    • Customer service and public relations methods, techniques, and procedures.
    • English usage, spelling, grammar and punctuation.
    • Comprehensive knowledge of the principals of training and supervision.
    • Familiarity with sales performance metrics
    • Excellent communication skills with a customer service attitude
    • Team management skills
    • Strong analytical and organization skills
    • Understand, interpret, and apply general administrative and departmental policies and procedures.
    • Work under steady pressure with frequent interruptions. 
    • Read, understand, and review documents for accuracy and relevant information.
    • Compose correspondence and compile and arrange data in a readable and comprehensible manner.
    • Research files and prepare basic statistical reports and analyses.
    • Proofread and edit draft reports or correspondence for errors in grammar or structure.
    • Deal successfully with the public, in person and over the telephone.
    • Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
    • Communicate clearly and concisely, both orally and in writing.
    • Establish and maintain effective working relationships with those contacted in the course of work.
    • Ability to develop, implement, administer, and evaluate a training program.
    • Ability to communicate effectively.
    • Ability to prepare clear and concise reports and review the reports of another staff.
    • Ability to provide leadership and supervision to designated staff.
    • Ability to manage change and achieve results.
    • Ability to establish and maintain effective working relationships with state agencies.
    • Ability to work under time constraints.
    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

     

    Minimum Qualifications:

    • High School Diploma or equivalent.
    • Previous experience as an Account Manager or equivalent experience.

     

    Preferred Qualifications:

    • Experience in delivering client-focused solutions based on customer needs
    • BA/BS degree or equivalent.

     

    Physical Requirements:

    Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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