The primary function of the Quality Analyst I is to review and perform a visual audit of JPay products and services as requested by the department of corrections. This includes but is not limited to Video Visits, VideoGrams, and mail attachments. Quality Analysts will be responsible for screening video services to ensure that violations which occur are appropriately flagged, tracked and reported to JPay so as to notify corrects staff of what has occurred with specific actionable information. JPay products and services which contain violations as specified by the department of corrections are to be tracked and reported on, capturing the customer's name, account ID, specificity of reason "clean or violation" accompanied by comments outlining why a JPay product or services was flagged as a violation. This information is be reviewed weekly, and the Quality Analyst I is expected to take immediate action and notify internal JPay leadership in the event that a product or service violation occurs which places either JPay, the Department of Corrections, or the customer(s) at risk.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.