Responsible for reviewing and performing a visual audit of JPay products and services as requested by the department of corrections. This includes but is not limited to Video Visits, VideoGram’s, and mail attachments. Responsible for screening video services to ensure that violations which occur are appropriately flagged, tracked and reported to JPay so as to notify corrects staff of what has occurred with specific actionable information. JPay products and services which contain violations as specified by the department of corrections are to be tracked and reported on, capturing the customer's name, account ID, specificity of reason "clean or violation" accompanied by comments outlining why a JPay product or services was flagged as a violation.
Knowledge, Skills, and Abilities:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.
It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.