Securus Technologies

Data Analyst/ Report Writer (PL SQL/ Crystal Reports)

Job Locations US-TX-Houston
Job ID
# of Openings
Office and Administrative Support


The Satellite Tracking of People LLC has an outstanding opportunity for a full-time Data Analyst/Report Writer, who will be responsible for internal and external client application support, data management, process automation, report creation and maintenance utilizing large relational Oracle/SQL databases in an enterprise environment.



  • Provide Tier3 support, interfacing with external and internal clients.
  • Work with Tier1 and Tier2 to solve escalation issues for clients.
  • Coordinate and support QA and Development as needed in the software development life cycle.
  • Investigate and identify patterns and anomalies in data using Data Integrity reports and other administrative tools.
  • Perform advanced SQL queries and ensure those queries are performance enhanced.
  • Develop and maintain Crystal Reports in conjunction with Oracle database source data.
  • Coordinate and maintain Crystal Reports Windows servers and software.
  • Design and develop tools to automate existing manual data management processes.
  • Develop and maintain documentation for processes used by teams in support of the systems.
  • Provide 24x7 support as needed as part of an on call rotation.




Bachelors in Management Information Systems (or equivalent experience).


  • 2+ years hands-on experience with in SQL (Oracle experience preferred)
  • 2+ years hands-on experience with visual database access tools (Toad for Oracle preferred)
  • 2+ years hands-on experience with report writing software (Crystal Reports 2013 preferred)
  • 1+ years experience in the client service and support industry (Sales, Tier 1/2/3)
  • Microsoft Word, Excel, SharePoint experience a plus.


  • Exceptional communication, presentation, and organizational skills.
  • Team player and ability to work with multiple and diverse cross-functional teams.
  • Ability to multi-task in a fast-paced environment.
  • Experience with data management on a large Oracle instance.
  • Advanced knowledge of Oracle and writing SQL queries to perform on large data sets.
  • Experience with report writing software, development of data integrity reports, and manipulation of data using report software.
  • Superior analytical and problem solving skills for troubleshooting client issues.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


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