Securus Technologies

Manager IT Quality Assurance

Job Locations US-FL-Miramar
Job ID
# of Openings


Job Purpose: 


Provides guidance, leadership and knowledge to the QA process of net-centric applications utilizing a variety of testing tools/techniques.  Responsible for overall efficiency of the QA department.


Essential Duties:


  • Support multiple Scrum delivery teams with estimation, planning, and strategy for testing applications
  • Responsible for overseeing QA functions for multiple projects including major business initiatives and continuous business improvement efforts
  • Establish and grow automated testing frameworks for UI and API test automation
  • Strong experience using requirement & defect management software.
  • Advocate for QA best practices for the group, and establish light-weight checks and balances to prevent regressions and production issues
  • Organize and lead special initiatives as a member of the development leadership team, to improve process, investigate and qualify tools, develop test frameworks or techniques to benefit future projects
  • As a manager, monitoring team performance, recruit and mentor QA team members, and liaise between cross-functional teams.
  • Serves as escalation point during problem-management resolution
  • May be assigned other tasks essential to the success of the organization which may be outside the normal scope of the leader’s core skill set.


Knowledge, Skills, and Abilities:


  • Department Management
    • Department level administration
    • Employee management including hiring, mentoring, training and discipline
    • Sourcing contractor resources and negotiating rates
  • Perform (project-level) test lead duties when needed, to include: stakeholder discussions, test strategy formation, team member mentoring, status reporting
  • Demonstrated experience in end-to-end test planning for a product
  • Experience working in cloud environments and remedying performance issues on public cloud environments
  • Project Management
  • Formalized change control
  • Knowledge of software application development methodologies
  • Software Development Stack to be tested includes: Visual Studio, .NET, Javascript, SQL Server, Mobile Application Development (iOS, Android), Web Development, Web API, SOA
  • Document software defects in a manner consistent with the agreed upon documentation scheme and reports defects to the project team
  • Skilled at leading meetings, documenting test deliverables, and providing status updates to management
  • Excellent documentation and communication skills
  • The ability to communicate complex ideas in a clear, concise manner across functional and technical departments.
  • Must be process-oriented with sound judgment, attention to detail, accuracy, and follow-through including the flexibility to perform in an ever-changing work environment.

Minimum Qualifications:


  • BS degree
  • 1 year experience with agile development methodologies
  • 7 Years of industry experience
  • 5 years of management experience in a software development and/or support environment

Preferred Qualifications:


  • BS degree in computer science or related field
  • Experience with virtual environments
  • Experience with .Net technologies, web services, stored procedures, and middle tier applications.
  • Experience with the following:
    • C# and ASP.Net
    • MS SQL Server
    • DHTML
    • XML
    • XSLT
    • JavaScript
    • VBScript

Physical Requirements:


Work is primarily sedentary in nature.  The following may be needed:  sitting, mobility, speaking, listening, typing, & using peripheral computer tools.



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


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