Securus Technologies

NOC Engineer

Job Locations US-FL-Miramar
Job ID
# of Openings
Computer and Mathematics


JPay Inc. designs and offers cutting-edge technology and communication solutions to inmates and correctional facilities nationwide. With an integrated product set, providing unparalleled intelligence and visibility and a suite of services optimized for adoption, JPay is the partner of choice for modern corrections agencies as well for inmates’ friends and families. Key elements to our service and product offerings include: VideoGram, Inmate email, the JP4 Mini Tablet, Media platform, Video visitation and Money Transfer services.


JPay, Inc. has an opening for a NOC Engineer with a strong experience in Win7/10 environment, networks and firewall, who is experienced in 1st tier support for clients and the business teams. Candidate should have good client facing experience, technical experience, critical thinking and problem solving skills.


Responsibilities may include but aren't limited to:

  • Analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action as well as coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Maintain records of performance reports
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and you will be required to recommend modifications to eliminate future problems
  • The use of modern technology and computers are extensively used to produce and analyze designs; to simulate and test how a machine, structure, or system operates; to generate specifications for parts; and to monitor product quality and control process efficiency
  • Integrate, perform first level test, operate, trouble-shoot at the top level and have software monitoring experience




  • Troubleshooting/resolving level 1 tickets and escalating to level 2 if needed
  • Ability to interface well with external customers in person, via telephone and e-mail is critical
  • At least 3 years previous service in a help desk position.
  • High School Diploma or GED is required
  • Previous experience with a two or four year Technical Degree is preferred
  • Experience with writing procedures/technical materials is preferred
  • Must have excellent professional written and verbal communication and team player skills
  • Experience with Kaseya VSA 9.2 monitoring tools is a plus
  • Solar Winds Orion monitoring tool experience is a plus
  • Experience with hands-on integration and operation of electronic equipment, understanding of communication and networking technologies

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.



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