Securus Technologies

  • Field Service Specialist

    Job Locations US-CA-Fresno | US
    Job ID
    2018-1621
    # of Openings
    1
  • Overview

    Job Purpose:

     

    Installs all Securus’ products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals.  Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment and ensuring correctional facilities are installed to the applicable codes and standards both industry and Securus.  Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues as stated above.   Serves as a subject matter expert (SME) and a team leader for the Field Services team.

    Responsibilities

    Essential Duties:

    • Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
    • Installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities across the country
    • Serves as SME and team leader for the Field Services Team.  Assist Field Service Manager in resolving complex customer issues
    • Gather, update, record, provide to management and maintain related data and/or statistics
    • Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
    • Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions
    • Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services
    • Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy
    • Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reports
    • Assist in managing field associates when needed
    • Rely on experience / judgment to plan and accomplish assigned tasks / goals
    • Review and approve site survey and engineering as needed
    • Additional duties as assigned

     

    Knowledge, Skills, and Abilities:

    • Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus and equipment)
    • Ability to work all tasks to completion with a high sense of urgency and the highest work quality
    • Must have in depth knowledge of Securus’ products, features and equipment
    • Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex issues.
    • Strong organizational, planning, interpersonal, written and verbal communication skills
    • Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics, in addition to loading configuration files, installing and maintaining all of Securus’ equipment, products and features.
    • Accept and adapt to change
    • Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook
    • A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget.
    • Excel at multi-tasking, setting priorities and tracking issues concurrently.
    • Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
    • Ability to travel up to 100% and be reimbursed for expenses
    • Must be able to pass multiple in depth background checks
    • Must have a clean valid driving record

    Qualifications

    Minimum Qualifications:

    • High school diploma or GED
    • Experience as an FST II for at least 2 years or have related experience to perform FSS and FST I/II essential duties

     

    Preferred Qualifications:

    • BICSI Certification
    • Microsoft Certifications (A+, N+, MCSE etc…)
    • Cisco Certifications (CCNA etc…)
    • Fiber Certification
    • Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
    • Electronics / Electrical Certification or Degree
    • 5 years or more of related experience
    • Previous experience working in law enforcement or correctional environment

     

    Physical Requirements:

    Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

     

    It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed