Securus Technologies

Sr. Implementation Project Manager

Job Locations US-TX-Carrollton
Job ID
# of Openings
Installation, Maintenance, and Repair


The Senior Project Manager– Implementation position is responsible for coordinating the successful planning and execution of large scale and complex implementation projects.  Will have primary ownership of the coordination and completion of all activities required to complete assigned projects for top tier customer accounts, as well as infrastructure deployments and integration projects within the State Department of Corrections, Mega-County, and multi-site project domain.


  • Responsible for RFP support activities, including: the analysis of requirements; expert opinion and recommendations for project/team related responses; development of complete project plans; and creation of detailed project schedules.
  • Will act as the primary customer contact and Securus Operations representative for all large scale and complex implementation projects, including: State Department of Corrections; multi-campus, and mega-county implementation projects.
  • May be required to travel to on-site customer meetings, or perform project management duties on-site at the customer locations during critical stages of the implementation projects.
  • Must be capable of effective verbal and written communication, including meeting facilitation and the preparation and delivery of presentation materials.
  • Will be responsible for stakeholder management, including the execution of comprehensive communication plans.
  • Will be responsible for managing the project budget through time management and risk management.
  • Should identify, log, analyze and manage potential and actual risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious risks might impact scope, schedule, quality and cost.
  • Identify where and when management of issues and risks or accommodating altered requirements will involve extra time or extra resources.
  • Will identify the need for resources, and should subsequently take on the management of daily tasks and project responsibilities in relation to the resources available to the project.
  • Will operate in a matrix environment, and will be responsible for managing the action items and deliverables for each project, and effectively communicating the progress and any potential personnel issues to the appropriate personnel managers.
  • Responsible for bringing the project to a close, which will include obtaining customer acceptance and capturing and using relevant lessons learned.
  • Must thoroughly understand the technology being used in order to understand and question requests coming from specialists /technical staff and to evaluate what is reasonable or possible.
  • Must have Microsoft Project software knowledge for creating project plans.
  • Responsible for the project’s commitment to quality as defined by management and company quality standards.
  • Must have the ability to multitask and manage multiple projects in a fast paced environment.
  • Required to work 9+ hour working days to fulfill all business requirements and duties.
  • Required to have internet access at home for offsite and inclement weather situations.


  • Bachelor’s degree or equivalent experience
  • PMP certification from PMI
  • Minimum of 6 years proven experience in Telecom industry and/or experience working with the delivery of CTI and/or VoIP infrastructure.
  • Minimum of 6 years proven experience in project management leading team members through a variety of project plans, both large and small
  • Experienced in scope of work analysis and cost and quality mitigation
  • Experienced in comprehensive communication plans and execution of project plan stages
  • Comprehend contract language, requirements, and stipulations
  • Intermediate understanding of finance and accounting principles
  • Demonstrates leadership skills, communication, analytical and problem solving skills, detail oriented
  • Demonstrates ability to effectively employ both short term and long term project planning skills
  • Demonstrates ability to work collaboratively with diverse groups
  • Ability to manage up to 40+ projects simultaneously
  • Solid working knowledge of Microsoft products: Excel, Word, PowerPoint, Project, OneNote
  • Proven Track Record
  • Must be able to travel up to 25%
  • Ability to work 9+ hour work days

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.



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