Securus Technologies

Field Service Technician II

Job Locations US-FL-Orlando
Job ID
# of Openings
Installation, Maintenance, and Repair




JPay, Inc. has openings for Field Engineers with experience in a Win 7 environment performing the following tasks: setup of networks (firewall/switch configuration and cabling), installation of PC’s, peripherals and kiosks, and providing 2nd tier support for clients and the business teams. Candidate should have experience working with clients, technical experience, critical thinking and problem solving skills. The Remote Field Engineer will work primarily with facilities in his or her home state.



Responsibilities may include but aren’t limited to:

  • Perform root-cause analysis on issues, recommend or perform appropriate corrective action and coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Document installations and results of trouble tickets.
  • Recommend modifications to eliminate future problems.
  • Travel to client sites to install or repair equipment as needed.



  • Ability to install and service computers, network devices and peripherals.
  • Provide creative solutions using methods, tools and material on hand.
  • Experience providing quality service to external and internal customers in person, via telephone and e-mail is critical.
  • Strong understanding of computer networking concepts
  • Must have excellent professional written and verbal communication skills using the English language.
  • Must be able to work in a team environment and work independently.
  • At least 2 years previous field service installing, repairing and maintaining computer and network equipment required.
  • Ability to travel up to 100% in state and working in correctional facilities is required for this job.
  • Able to lift and carry up to 50 pounds.
  • Two or four year Technical Degree or certifications such as MCSE, Cisco is preferred.
  • Experience with writing procedures/technical materials is preferred.
  • Experience with correctional facilities is a plus, but not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.



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