Securus Technologies

  • Project Manager, Implementation

    Job Locations US-TX-Carrollton
    Job ID
    2017-1580
    # of Openings
    1
    Category
    Business and Financial Operations
  • Overview

    Job Purpose:

     

    Responsible for coordinating the successful planning and execution of implementation and completion of all activities required for customer accounts, as well as infrastructure deployments and integration projects within the scope of work details and requirements. Budget planning and management; resource coordination and scheduling; material requisition and shipping/delivery; telecom provisioning; quality management; and other essential project management duties. Develop and maintain professional customer relationships and manage expectations with respect to live dates and other key timelines.

    Responsibilities

    Essential Duties:

    • Responsible for leading, planning and defining the project scope to accomplish its goals and/or produce the products required within constraints such as time, cost and agreed quality standards.
    • Act as the primary customer contact and Securus Operations representative for all implementation projects.
    • Manage multiple customers and projects/tasks simultaneously.
    • Develop a detailed project plan to monitor and track progress.
    • Create and use Gantt charts, spreadsheets or other appropriate tools to manage time and tasks.
    • Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with customer requirements.
    • Manage the project budget.
    • Identify, analyze, and manage potential risks; and review how risks may impact scope, schedule, quality and cost.
    • Identify where and when management of issues and risks, or accommodating altered requirements will involve extra resources or time, and where efficiencies can be made.
    • Drive software and hardware development provisions not defined in the original scope of work.
    • Order all required materials for software and/or hardware installations.
    • Collaborate with Integration Vendors to provide data, integrations of debit features, PIN files, and other vendor related products and services.
    • Collaborate with Telecom Provisioning to deliver voice and data transport to customer facilities.
    • Plan resources and develop schedules for Field Technician visits to facilities for hardware and transport installations.
    • Continuously monitor and present reports defining project progress and problem solutions internally and externally.
    • Facilitate daily/weekly/monthly conference calls to discuss project progress to stakeholders.
    • Provide Meeting Agenda(s) & Meeting Minutes for every facilitated conference call.
    • Create and customize project plans for RFPs (Request for Proposal) for new and existing business.
    • Subject Matter Experts in Securus Products and Features to comprehend technical discussions with specialists/technicians, and be able to determine what is reasonable or possible.
    • Fluent in relevant methodologies, processes and standards and able to articulate these practices to any audience.
    • Required to work 9+ hour working days to fulfill all business requirements and duties.
    • Required to have internet access at home for offsite and inclement weather situations.

    Knowledge, Skills, and Abilities:

    • Maintain a get-it-done attitude while understanding the balance between budget, timeline, and quality.
    • Demonstrated leadership skills, communication, analytical, problem solving skills, and detail oriented
    • Demonstrated ability to effectively employ both short term and long term project planning skills
    • Ability to manage up to 40 projects simultaneously
    • Comprehend contract language, requirements, and stipulations
    • Solid working knowledge of Power Point, Word, Excel, and Project
    • Excellent communication skills, both oral and written
    • Demonstrated ability to work collaboratively with diverse groups
    • Fundamental understanding of finance and accounting principles
    • Must be able to travel up to 25%
    • Ability to work 9+ hour work days

    Qualifications

    Minimum Qualifications:

    • Bachelor’s degree or 5 years’ equivalent experience
    • 5 years proven experience in Telecom industry and/or experience working with the delivery of CTI and/or VoIP infrastructure.
    • 5 years proven experience in project management leading team members through a variety of project plans, both large and small

    Preferred Qualifications:

    • PMP & ITIL Certified

    Physical Requirements:

    Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds.

     

    It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

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