Accountable for the daily running and management of a call center team to ensure that the customers are being delivered service of high standard and are satisfied. Responsible for meeting call center metrics as well as planning areas of improvement or development. Responsible for coaching, motivating and developing a team of Customer Service Representatives with the goal of ensuring optimal productivity and quality satisfaction with meeting the Call Center metrics.
Knowledge, Skills, and Abilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.