Accountable for the daily running and management of a call center team to ensure that the customers are being delivered service of high standard and are satisfied. Responsible for meeting call center metrics as well as planning areas of improvement or development. Responsible for coaching, motivating and developing a team of Customer Service Representatives with the goal of ensuring optimal productivity and quality satisfaction with meeting the Call Center metrics.
Knowledge, Skills, and Abilities
It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.