Securus Technologies

  • Escalation Coordinator I

    Job Locations US-MO-Jefferson City
    Job ID
    # of Openings
  • Overview

    Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.


    Representative Duties:


    The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.


    • draft quality assurance policies and procedures
    • interpret and implement quality assurance standards
    • evaluate adequacy of quality assurance standards
    • devise sampling procedures and directions for recording and reporting quality data
    • review the implementation and efficiency of quality and inspection systems
    • plan, conduct and monitor testing and inspection of company production
    • document internal audits and other quality assurance activities
    • collect and compile statistical quality data
    • analyze data to identify areas for improvement in the quality system
    • develop, recommend and monitor corrective and preventive actions
    • prepare reports to communicate outcomes of quality activities
    • identify training needs and organize training interventions to meet quality standards
    • coordinate and support on-site audits conducted by external providers
    • evaluate audit findings and implement appropriate corrective actions
    • assure ongoing compliance with quality and industry regulatory 




    The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

    Key Competencies

    • attention to detail
    • communication skills - verbal and written
    • computer literate, specifically in Microsoft and Google Drive skills
    • data collection, management and analysis
    • problem analysis and problem solving
    • planning and organizing
    • judgment
    • decision-making
    • customer service orientation
    • teamwork

    Education and Experience GuidelinesAny combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

    • certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate,
    • quality inspection, auditing and testing experience
    • experience with implementation of corrective action programs
    • product or industry-specific experience
    • strong computer skills including Microsoft Office and databases
    • knowledge of tools, concepts and methodologies of QA
    • knowledge of relevant regulatory requirements

    Americans with Disabilities Specifications:



    The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Environment: Work is performed primarily in a standard office environment.


    Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time.


    Vision: See in the normal visual range with or without correction.


    Hearing: Hear in the normal audio range with or without correction.


    It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.


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