The Senior Installation Technician is to service the implementation through a technically supported escalation structure with issue-management and project-management. The role will fulfill needs of advanced understanding of the implementation of Securus products with regards to IT infrastructure, complex network engineering, network equipment configuration, transport and security models and R&D for new technology. Utilizing product knowledge, business knowledge, and data mining, the Senior Installation Technician will identify improvement opportunities and work with Project Management, Installation Technicians and other organizations to develop and execute implementations. The role will also function as QA escalation resource for proper configuration settings in regards to existing and pre-released products. These activities will be used to gain first-hand knowledge of new products, as well as identify improvement opportunities, training opportunities, and support processes. This role is responsible for providing other departments direction with regard to final analysis of Bill of Materials and Site Survey Review to provide alternative recommendations as necessary. The Senior Installation Technician is responsible for working with appropriate Securus departments in order to understand and maintain accurate engineering rules and guidelines while passing this knowledge on to other team members.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.