Implementation Project Coordinator

Job ID
# of Openings
Installation, Maintenance, and Repair


The Implementation Project Coordinator provides project management support to the Securus Implementation Services department and is responsible for the receipt, processing, administration and maintenance of the documentation and data relating to the Project Management team. This includes but is not limited to; supporting all project managers, keeping the department organized, running point on key facets of the day to day project management of the growth and development initiatives of the organization, and serving as a conduit between senior staff and internal and external customers.


Project Coordinator will review, validate, and assign all project opportunities received by Sales Operations; and manage/coordinate de-installation of Securus Products and Features, customer communication, verifying contract requirements, validating scope of work, data analysis, record keeping, scheduling resources, hardware/software procurement, and other essential project management duties.


Principal Accountabilities or Duties

  • Manages the de-installations of all Corporate Core Systems and other related planned project activities; comprised of hardware removals, disabling vendor integrations and any software features through Loss Review opportunities within department published SLAs.
  • Interact with Field Operations Management to manage and strategize field resource planning for all loss review project opportunities.
  • Manages all incoming SharePoint requests, New/Renewal/Major Mac, and Minor Mac opportunities/cases.
  • Reviews and validates the scope of work for each project opportunity/case; and interacts with Sales Operations to verify scope details and project readiness.
  • Assesses workload balance between the cross functional teams, and distributes projects assignments accordingly.
  • Updates necessary tracking systems to ensure that projects and/or program statuses are maintained with accuracy.
  • Deciphers the technology being used and/or requested from Sales Operations and Technical staff and to evaluate what is reasonable or possible.
  • Performs SOX compliance for all sales orders submitted by Project Mangers.
  • Manages the process of material requisitions and purchase orders.
  • Creates and uses Gantt charts, spreadsheets or other appropriate tools to manage time and tasks.
  • Generate many types of documents, including requirement specifications, statements of work, schedules, project reports, communication (email) records, meeting agendas, minutes and status reports.
  • Understands relevant methodologies, processes and standards, and ensures that all project team members understand and follow these practices.
  • Perform other duties and responsibilities as required by the company.

Business Environment

  • Will report directly to the Supervisor of Implementation Project Management.
  • Will work directly with Project Managers, Sales Operations, Technical Support and Securus Customers to coordinate and execute project objectives. The successful coordination of cross departmental activities is required to complete the Implementation project and is essential to a flawless product delivery and customer satisfaction.
  • Maintain a get-it-done attitude while understanding the balance between budget, timeline, and quality.

Latitude or Decision-making

The Project Coordinator will have an understanding of the goals for each project as well as the abilities to make effective decisions along the course of each project. In most cases, the Project Coordinator will have full reign over the decisions of which projects are assigned to each respective project team member; however, there will be times when the Project Coordinator must call upon other resources or management in order to understand the options and how each decision could affect the outcome of the project. It is crucial that the Project Coordinator fully understands the delineation between decisions to be made alone as part of the project scope and decisions that require a committee review and agreement before moving forward.



  • Bachelor’s degree in Business, Technology Management or equivalent experience
  • 3+ years experience in Telecommunications and Support
  • Technically minded with strong understanding of telecommunication technologies and inmate telephone and video products
  • Demonstrates leadership skills, communication, analytical and problem solving skills
  • Demonstrates ability to effectively employ both short term and long term project planning skills
  • Intermediate knowledge of Power Point, Word, Excel, Power Point and MS Project
  • Demonstrates ability to work collaboratively with diverse groups
  • Strong organizational, administrative, interpersonal, verbal and written communication skills.
  • Fundamental understanding of finance and accounting principles
  • Excellent typing and data entry skills
  • Highly organized and detail orientated
  • Intermediate knowledge of Power Point, Word, Excel, Power Point and MS Project




  • CAPM Certified
  • 5+ years experience in Telecommunications and Support
  • Advanced knowledge of MS Excel: Macros, Formulas, and Pivot Tables
  • Fundamental understanding of finance and accounting principles
  • Experience in data analysis and writing business requirements
  • Knowledge related to install and maintenance of integration systems transferring data
  • Strong interpersonal communication skills
  • Strong problem solving and troubleshooting skills
  • Strong analytical and problem solving skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.



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