The purpose of the Implementation Consulting Technician role is to be a product and feature Administrator and Operations subject matter expert for all Securus Products. This role fulfills the need to capture a facilities’ existing operations and guide the facility though the integration of the systems into the Agencies day to day operations. The ICT will work with Project Management, Installation Technicians and other organizations to develop and execute onsite implementations.
Consult with and provide guidance to Securus served facilities prior to, during and immediately after implementation of key functional products.
Dimensions and Measures
Overall department budget, installation customer satisfaction, project cycle time SLA’s for each project type, project quality continuous improvement, project backlog reduction, product repair and configuration cycle SLA’s and overall team utilization.
Adherence to agreed to RFP schedules and Contract Terms and Conditions.Business Environment
Between 60 and 80 percent travel. The ICT will work remotely in correctional facilities to perform the tasks shown above. They will also work in the Implementation group as required to facilitate other tasks related to product installations and Facility user support.
Latitude or Decision-making
The ICT will have broad latitude to recommend which Securus approved process is most appropriate for the customer’s needs and profitability for the company. The ICT will also recommend facility process changes based on Securus approved processes with the same goals.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.