Sales / Operations Analyst

Job ID
# of Openings


This position is responsible for supporting the overall business analysis needs for the STOP business with the primary focus on supporting Sales (Account Executives & Account Managers), Client Management, and Customer Operations departments.  The analyst will be required to work with department management in identifying, developing and maintaining key performance indicators (KPI), dashboards, and conducting root cause analysis in supporting core mechanisms for each department.  The fundamental responsibility of this role will be to measure business performance of each department at all levels, enabling success by highlighting current performance vs established expectations and conducting variance root cause analysis that lead to corrective action / mitigation efforts. Additional responsibilities will be in managing the sales productivity metrics around sales activities and customer facing time; territory management metrics; system metrics; forecasting; unit counts and metrics; and quota attainment run rates/trending as well as the sales commission plan. The position will also support a variety of analytics as requested by business segments.  The analytics will be reported by sales rep/account manager, client manager, team, segment, product and account.  This position will also serve as the Company administrator.


Standard Reporting & Analysis:

  • Pipeline and forecasting
  • Market and Territory Planning, Segmentation and Analysis
  • Sales results
  • AM/AE activity performance
  • Customer reports (Segment, Unit Count & Asset Management)
  • Operations Objectives Scorecards (At all levels down to individual associate)
  • Trending reports for KPI’s and performance gap’s


Commission Reporting:

  • Sales AM & AE commission plan reporting
  • Client Management Commission plan reporting


Ad-hoc Analysis

  • New product early life performance
  • Product performance analysis
  • Support demand driver analysis
  • Competitive win-loss analysis
  • Other as assigned

  • Overall administration, including application changes and implementations based on business needs
  • Creation of dashboards for all levels



  • Telecommunications, Government Services, Software, Managed Services or Financial Services



  • 3-5 years in an data analysis role
  • Strong experience in using data analytic tools (Excel, SQL, and Etc.)
  • administration experience
  • High degree of computer literacy and use of technology



  • 5-10 years as a program manager, implementing initiatives and programs across multiple lines of business…multiple constituencies
  • Implemented financial processes to accurately track and document results, trending and areas of concern.
  • Has created financial models and budgets
  • Has established guidelines, policies, and procedures to improve operating efficiency in sales productivity, expense reporting, forecasting, and revenue sourcing
  • Additional:
  • High level of analytical ability and accuracy, strong Excel skills, with particular focus on modeling and the use of advanced spreadsheet features
  • Excellent interpersonal and communication skills



  • Bachelor’s degree

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


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