Communication Analyst I

US-MO-Lebanon
Job ID
2017-1502
# of Openings
2

Overview

This is entry-level work examining and analyzing calls for a state agency. Pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area. 

Responsibilities

Responsibilities:

 

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.

  • Review calls from a State agency and meet targeted call minute requirements.
  • Be knowledgeable and able to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate to assigned Investigative Analyst.
  • Examine and analyze a variety of call recordings and escalating intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
  • Examine and analyze a variety of call recordings and escalating intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and Suicide.
  • Immediate notification to Investigative Analyst and/or Other Guarded Exchange senior staff to include but not limited to: eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and ANY staff sexual contact.
  • Exercises independence in performance of responsibilities and work towards targeted goals.
  • Performs other related work as assigned.

Qualifications

Qualifications:

 

Competencies

 

  • Ability to multitask.
  • Computer literate, specifically in Microsoft Office and Google Drive.
  • Communication skills – written and verbal
  • Must type a minimum of 30 words per minute.
  • Excellent attendance record.
  • Detail oriented with specific emphasis on listening skills.
  • Must be able to pass and maintain a background check administered by the Missouri Department of Corrections.
  • Mandatory confidentiality relating to work performed.
  • Fluency in a second language given preferential consideration.
  • Ability to work in a secured team environment.
  • Must be able to pass a pre-placement drug screen.

 

Education

 

  • High School Diploma or GED

 

Americans with Disabilities Specifications:

 

Physical Demands

 

  • Ability to sit for long periods of time

 

Work Environment

 

  • Work in a “secured work station” environment.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

 

 

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