Field Service Administrators are required to provide quality and timely Customer Service to various audiences associated with Correctional Facilities, Securus Personnel and Partners. They are to provide Administrative Services of Inmate Calling accounts and basic phone repair or may assist investigators by analyzing inmate call via SCP user interface. Service Administrators insure data integrity and proper system functionality of Inmate Calling system. Service Administrators assist Tech Support in the maintenance of computer hardware, software, and telephony equipment by providing troubleshooting results to appropriate parties.
Duties & Essential Job Functions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.