Responsible for providing quality customer service via phone by utilizing exceptional communication skills. Responsible for accurately updating and maintaining the customer accounts in a timely manner, while assisting in general customer inquires, invoice questions, customer complaints, opening trouble tickets, and taking customer payments. Maintains a high level of first call resolution and Quality.
Principal Accountabilities or Duties:
Customer Service Support
Securus Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.