Reporting and Analysis Specialist

US-TX-Carrollton
Job ID
2017-1474
# of Openings
1

Overview

Job Purpose:   

To build monthly account review presentations for the Account Relations Team.

 

This position will use an intermediate skill level with Excel and Power Point to pull and present data that the Account Relations team will review with their clients on a monthly basis.

Responsibilities

Principal Accountabilities or Duties

  • Analyze changes, trends, to request changes for bug fixes and enhancements.
  • Analyze trends – tickets, billing etc. to drive reduction in transactions.
  • Create Ad-hoc reports and presentations for business needs
  • Maintain processes that are coordinated with operation department
  • Maintain daily reporting for operations department.
  • Monitor operation stats and performs allocation changes as needed.
  • Handle all call routing needed for different call centers based on day to day needs.
  • Send out daily, weekly and monthly reports that the operations has requested

Latitude or Decision-making

  • May be asked gather initial information on issues and analyze trends
  • Complete latitude to resolve end user issues

Qualifications

Qualifications:

 

Experience

  • 1-5 years call center experience
  • 1-5 years Telecommunications experience/ proficiency
  • 1-2 years experience with Word, Excel and Power Point
  • SQL experience a plus
  • Visio experience a plus

 

Competencies

  • Attention to detail
  • Self-starter and who works with little supervision
  • Strong analytical and problem solving skills
  • Strong time management experience
  • Communicates effectively to all levels of management
  • Intermediate knowledge of Word, Excel and Power Point required

 

 

 

Education

  • Bachelor’s Degree or equivalent work experience.

 

Language Skills

  • Must be able to communicate effectively in written and spoken English in clear and concise manner

 

Certifications required or preferred

Knowledge of Securus systems and products is a plus

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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