Manager, Account Management

Job ID
# of Openings
Sales and Sales Related


Position is responsible for directly supervising account management professionals within the Law enforcement, Corrections markets. In addition to maintaining relationships, growing profitability of the assigned accounts, responsibilities include working with facilities to improve the efficiency of product functionality and helping to increase product penetration  while managing company expense. The Manager AM is expected to exhibit & utilize the leadership skills and characteristics to meet or exceed revenue, expand client relationships & satisfaction and market expansion objectives. In addition the position is responsible for managing the recruiting, hiring and onboarding of exceptional people, and executing corporate strategies as established by the Corporation



  1. Meet or exceed assigned objectives in revenue, client relationships, and expanded product footprint.
  2. Meet or exceed your assigned objectives for customer contact, Executive Briefings and Customer Face Time
  3. Manage expense budgets to meet targets and leverage investment in the region


  1. Recruit, hire, onboard and develop a team of highly skilled, highly driven professionals.
  2. Leverage corporate education and training to ensure competency and knowledge of STOP product set
  3. Design, develop and implement performance plans and objectives for you territories that will drive the correct behavior and enable you team to exceed objectives
  4. Coach, mentor and motivate individuals to function together as a team extremely capable of executing solutions-based selling through the STOP new selling cycle


  1. Establish, develop and maintain close working relationships with your top 25 customers
  2. Meet or exceed a customer satisfaction rating of 4.0 or higher

Systems and Process

  1. Ensure that the CRM is fully utilized, updated and up to the minute current with the required data points
  2. Execute a pipeline management process that ensures quota attainment
  3. Leverage the RFP process and team to produce high quality, highly impactful RFP responses that exceed customer expectations.
  4. Maintain the sales cadence and ensure metrics are established and met to achieve revenue goals.

Strategic Initiatives

  1. Implement and execute Corporate strategic initiatives as directed
  2. Implement and execute Territory Initiatives designed to drive revenue, increase customer retention and increase customer satisfaction
  3. Implement and execute Territory Initiatives designed to drive awareness and education/knowledge of our solutions & products.

 In addition the position is accountable for:

  • Providing unquestionable professional and ethical representation to all industry contacts and in all environments.  (Trade shows, conferences, associations and in general day to day conduct.)
  • Must embrace & exhibit all of the Company’s Cultural Attributes.



    • Software & Services sales experience
    • Telecommunications sales experience
    • State and Local sales to governmental entities


  • 4 year College Degree Required to be considered
  • Must live in Houston, TX
  • Functional:
  • Minimum 3-5 years of quota carrying account management  experience in the specified industries
  • Minimum 3-5 years of managing quota carrying account managers reps in the specified industries
  • RFP / Proposal experience is required
  • Experience in the Probation Industry a plus


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


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