The Capacity & Performance Analyst will be responsible for capacity management planning, analyzing, trending and forecasting for Securus’ platforms/ applications. The Performance Analyst uses analytical tools to extract, transform and load data to generate reports, dashboards, alerts and scorecards for the organization. The Analyst retrieves data from repositories and, using software and applications to detect patterns and trends, manipulates the data utilized by various departments to make business decisions.
Responsible for evolving Securus’ capacity model, proactively manage capacity growth and provide usage/ limitation/ requirement metrics. Maintain Capacity Dashboard, Reports and KPIs. Develop "what if" scenarios to analyze performance, capacity, and forecast future growth to augment infrastructure as needed.
The role will interface with architecture, operations, and product teams as well as executive leadership and requires an individual that is able to use data driven analysis to influence outcomes and to work independently.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.