Communications Analyst I

US-MO-Jefferson City
Job ID
2017-1391
# of Openings
6
Category
Office and Administrative Support

Overview

Securus Technologies is a leading provider of telephone and software systems to the corrections industry.   Our broad suite of products includes inmate communications services, investigative technologies, corrections/law enforcement/emergency information technology services, interactive voice response systems, and active global positioning systems (GPS) based offender monitoring devices.  In the past two years we have invested $175 million in new technologies, products and patents and we are still growing and expanding.

Securus and its subsidiary companies employ more than 1,000 associates who serve more than 2,600 correctional facilities and law enforcement agencies in 45 states and over 850,000 inmates nationwide. 

We are known in the industry for reputation, stability, services, growth, and state of the art technology.

  • Over 25 years’ experience vested the corrections industry!
  • Securus’ financial successes have led to consistent quarterly bonus payments in the last 5 years.
  • 10 new acquisitions within the last 3 years to expand into other public safety verticals.
  • We have been awarded over 120 patents and 60 more pending. This is 75% of all the patents in the industry.
  • Our In-house customer service and technical services teams operate 24/7/365
  • Ethically ran business, proven with our SAS 70 Reporting and Sarbanes Oxley compliance
  • Solid benefit programs including healthcare, 401(k), tuition reimbursement & training.

Job Purpose

This is entry-level work examining and analyzing calls for a state agency. Pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.  Working one on one with Guarded Exchange Investigative Analysts, providing acknowledged facts in a timely manner.

Responsibilities

Responsibilities:

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.

  • Review calls from a State agency and meet targeted call minute requirements.
  • Be knowledgeable and able to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate to assigned Investigative Analyst.
  • Examine and analyze a variety of call recordings and escalating intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
  • Examine and analyze a variety of call recordings and escalating intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and Suicide.
  • Immediate notification to Investigative Analyst and/or Other Guarded Exchange senior staff to include but not limited to: eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and ANY staff sexual contact.
  • Exercises independence in performance of responsibilities and work towards targeted goals.
  • Performs other related work as assigned.

Qualifications

Qualifications:

Competencies

  • Ability to multitask.
  • Computer literate, specifically in Microsoft 2007.
  • Must type a minimum of 30 words per minute.
  • Excellent attendance record.
  • Detail oriented with specific emphasis on listening skills.
  • Must be able to pass and maintain a background check administered by the Missouri Department of Corrections.
  • Mandatory confidentiality relating to work performed.
  • Fluency in a second language given preferential consideration.
  • Ability to work in a secured team environment.
  • Must be able to pass a pre-placement drug screen.

Education

  • Degree in Criminal Justice or Psychology preferred.

Americans with Disabilities Specifications:

Physical Demands

  • Ability to sit for long periods of time

Work Environment

  • Work in a “secured work station” environment.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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